Principal Consultant - CX
Remote regions
USBenefits
Unlimited PTO
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Customer Experience Specialist (CXS)
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Responsibilities:
- Position, architect, and evangelize modern contact center and omnichannel CX solutions.
- Lead clients through modernization strategies aligned to business objectives.
- Influence and drive alignment between CX business objectives and technology strategy.
Qualifications:
- 10+ years of experience in contact center, customer experience, or customer engagement solution architecture.
- Demonstrated experience designing and delivering enterprise contact center and omnichannel CX solutions.
- Proven ability to engage and influence senior business stakeholders.
Benefits:
- Comprehensive benefits package to support your well-being in and out of work.
- Includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), and a 401(k) with company match.
- Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, and employee discounts.
NWN
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. NWN is a high-performance team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.