Take leadership role in strategic account planning and execution that allows for multi-offering penetration, with focus on EMP and Managed Services
Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
Influence and drive business and IT alignment within client organizations
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. They have over 1,000 experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score and are a 'Best Place to Work'.
Responsible for positioning, architecting, and evangelizing cloud-first and hybrid multi‑offering solutions that deliver measurable business outcomes for customers.
Lead clients through cloud transformation strategies aligned to business objectives, operational maturity, and long-term modernization roadmaps.
Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. They have over 1,000 experts and are committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
Found builds tools that give self-employed people the security and peace of mind for navigating taxes, accounting, bookkeeping, and business banking. They're a business bank account that automates taxes and expense tracking. They are looking for passionate people to join them.
Resolve Tier 2 (and some Tier 3) Support Tickets by handling specialized tickets requiring deeper product, insurance, workflow knowledge, or cross-functional support to resolve.
Serve as the first line of escalation for CX Associates, empowering them with the necessary support to resolve challenging inquiries – and taking over cases when necessary.
Partner with Leadership and Ops Program Managers to surface recurring issues, identify workflow gaps, and recommend process improvements.
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists, and were named one of Inc’s Best Workplaces in 2022 and 2023.
Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.
Design and prototype enterprise-grade, AI-driven customer experience demo solutions.
Apply deep knowledge of enterprise contact center ecosystems.
Lead rigorous technical discovery sessions across multi-layered enterprise organizations.
Quiq is an early-stage company that provides customer support technology. They focus on messaging channels and AI-driven solutions to help businesses connect with their customers more effectively.
Serve as a trusted advisor to Heads of Service and Contact Center Directors.
Map legacy operations into modern workflows using AI and other technologies.
Drive product adoption and provide technical consultancy across various service modules.
Jobgether uses AI to match candidates with jobs, ensuring quick and fair reviews based on core requirements. They provide a shortlist to hiring companies, who then manage the final decisions and interview process.
Serve as the single-threaded owner for all executive-level escalations.
Orchestrate cross-functional resolution.
Craft executive-caliber communications and service-recovery plans that are clear, empathetic, and outcomes-focused.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.
Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs.
Integrate conversational intelligence into customer and agent workflows with AI/ML teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals, they maintain a culture of Relentless Performance with an annual growth rate exceeding 25%.
Engage as a primary architect to set technical direction.
Participate in design workshops and development activities.
Support business development and pre-sales activities.
Servos is a ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine). They are a virtual team throughout the United States with headquarters in Virginia and are devoted to doing the right thing for their clients and team by leading with a human-first culture.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance, product insights, and best practices.
Work proactively to identify adoption insights, develop risk mitigation plans.
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. They believe in transparency and value constructive, honest debate.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Coordination of project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Identify and manage risks to ensure delivery is on time.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with an annual growth rate exceeding 25%, and a culture of relentless performance.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Consult and collaborate with stakeholders to provide strategic, creative, and technical direction.
Design innovative multi-platform solutions that balance customer needs with business viability and technical feasibility.
Mentor the team to uplift the quality of our work and integrate emerging technologies into user experience designs.
Nationwide is a Fortune 100 company with nearly $70 billion in annual sales. We are committed to protecting people, businesses, and futures with extraordinary care, fostering a caring and inclusive culture that values diversity and respect.
Act as a key member of the account team, working directly with prospects and customers to build confidence in Sprinklr’s products.
Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, and customer experience.
Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
Sprinklr is an AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. With over 1,900 enterprises, including 60% of the Fortune 100, Sprinklr helps unify data and break down silos to act on real-time insights.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!