Source Job

• Act as a subject matter expert and primary point of contact for People SSC processes, programs, and policies.
• Lead and execute regional and global projects focused on process optimization, efficiency gains, and delivering a world-class employee experience.
• Design, document, and implement scalable business processes that align with global standards and evolving business needs.

City Storage Systems is building Infrastructure for Better Food, helping restaurateurs succeed in online food delivery to make food more affordable, higher quality, and convenient. They are changing the game for entrepreneurs opening their first restaurant all the way through your favorite global quick-service restaurant chains.

• Help design, operate, and continuously improve our end-user technology environment at scale.
• Stabilise and evolve platforms such as Google Workspace, Slack, ITSM tooling, Zoom, and much more.
• Identify opportunities to reduce manual work through Workflow automation API integrations.

Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. They are pioneers of meaningful AI, using data and AI to solve big issues in telecommunications, water management, healthcare, and more, underpinned by over 300 engineers and scientists.

• Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
• Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
• Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.

ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.

• Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
• Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
• Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.

Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.

• Manage internal ticketing platforms, optimize workflows.
• Ensure seamless communication between IT and other teams.
• Help drive the organization's performance and resolution of issues.

Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices.
• Support the engagements efforts such as specific process definition, re-engineering and gap analysis.
• Lead technical aspects of project delivery and solution delivery for engagements.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Deliver fast, accurate, and empathetic support to workplace customers.
• Navigate tools to investigate cases and maintain accurate documentation.
• Apply sound judgment to troubleshoot issues and improve customer experiences.

Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Partner with Leadership and Product Management to structure the "Managed Service" offerings.
• Craft the story of how Mondoo delivers managed services differently, highlighting the AI-led service's speed and reliability.
• Build the "sell-through" and "sell-with" marketing capabilities for future MSP partners.

Mondoo is changing cybersecurity by building the world’s first Agentic Vulnerability Management Service, where AI does the heavy lifting, augmented by local human expertise. They are a startup company transforming vulnerability management with a marketing team of 4 people.

• Build and develop a high-performing IT team, fostering trust and ownership.
• Create the strategy and execution of internal automations to reduce manual tasks.
• Design and enforce a standardized Role-Based Access Control (RBAC) framework.

Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million and partner with health plans, employers, and government organizations, fostering a mission-driven, remote-first culture.

• Oversee market success of ServiceNow's Core Business Workflow Solutions.
• Support customers to envision the value of a digital transformation.
• Develop account strategies and build qualified pipeline.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Research end user issues independently, when needed, and document/develop a solution per company standards
• Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
• Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve; Judi Health values a diverse workplace.

• Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
• Schedule and Assign the workload across our Team so they work efficiently.
• Appropriately triage all service delivery board tickets according to CTS workflows and standards.

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.

• Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform.
• Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis

ServiceNow's technology makes the world work for everyone. They serve approximately 85% of the Fortune 500® and are one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™ with more than 7,700+ customers.

• Monitor and coordinate incident resolution, supporting escalation processes.
• Evaluate and approve change requests, leading LCAB meetings.
• Handle user access requests, ensuring PSA compliance.

Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead the Core Planning team's vision and strategy, guiding GitLab's shift from traditional agile planning mechanics toward enterprise-ready planning fundamentals that empower teams to organize, coordinate, and execute work more effectively.
• Own the product strategy for work items—simplifying the fragmented landscape of issues, epics, and tickets into a configurable, unified primitive that scales across organizations of any size.
• Drive the integration of agentic AI functionalities into planning workflows, replacing manual planning tasks with intelligent automation while ensuring trustworthiness and reliability for end users.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world.

• Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
• Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
• Handle escalations and customer happiness: resolve higher-stakes issues and protect trust

They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.

• Lead the administration of Okta and Google Workspace and architect automated provisioning/deprovisioning workflows.
• Own the Jamf Pro/Intune environment to maintain a Zero-Touch hardware lifecycle.
• Provide dedicated IT support and oversight during Pacific Time business hours.

Subsplash is an award-winning team committed to humility, innovation, and excellence, building The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses. With over 280 employees, they've won awards for their mobile experience and impact.

• You will work with customers to drive consumption, adoption, and customer satisfaction.
• Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
• Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
• Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.

ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.