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About The Role:

  • Act as a subject matter expert and trusted advisor for global People SSC processes.
  • Drive continuous improvement across regions by leading key initiatives.
  • Collaborate closely with cross-functional stakeholders to ensure adherence to global standards while consistently meeting KPIs and SLAs.

What You’ll Do:

  • Lead and execute regional and global projects focused on process optimization and efficiency gains.
  • Design, document, and implement scalable business processes that align with global standards and evolving business needs.
  • Monitor, analyze, and report on KPIs and SLAs; proactively identify risks, trends, and opportunities for improvement.

What We’re Looking For:

  • Minimum of 2 years of experience in Global Support or related position with advanced proficiency in Excel or Google Sheets.
  • Hands-on experience with systems such as Jira, ServiceNow, SAP, Zendesk, PeopleSoft, and Workday.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable improvements.

City Storage Systems

City Storage Systems is building Infrastructure for Better Food, helping restaurateurs succeed in online food delivery to make food more affordable, higher quality, and convenient. They are changing the game for entrepreneurs opening their first restaurant all the way through your favorite global quick-service restaurant chains.

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