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Troubleshooting
IT Service Management Oversight:
- Lead day-to-day ITSM operations.
- Administer and configure Jira and Confluence.
- Drive service improvement opportunities.
Change Management & CAB Leadership:
- Serve as Chair of the Change Advisory Board (CAB).
- Enforce standardized change management policies.
- Monitor change success rates and risk levels.
Automation Design, Development, and Deployment:
- Design, build, and deploy automation solutions.
- Implement automated workflows for ticket management.
- Document automation solutions and ensure configurations remain scalable.
ISC2
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.