Senior Lead, Executive Customer Relations (Member Experience)
Benefits
4w PTO
Similar Jobs
See allPrincipal Customer Success Manager
Jobgether
US
Customer Success
Account Management
B2B SaaS
Lead Insights Analyst, Customer Insights
Grow Therapy
US
SQL
Data Visualization
Presentations
Customer Success Manager
Vanta
US
Account Management
Customer Success
SaaS
CX Manager
Found
US
Data Analysis
Customer Support
Analytics
Customer Experience Associate (Central/Eastern timezone)
Nutrafol
US
ZenDesk
Salesforce
Microsoft Office
Responsibilities:
- Serve as the single-threaded owner for all executive-level escalations.
- Orchestrate cross-functional resolution.
- Craft executive-caliber communications and service-recovery plans.
Qualifications:
- 8+ years in Customer Experience/Support/Executive Customer Relations or related fields.
- Exceptional written and verbal communication with executive presence.
- Strong analytical skills; experience with case analytics, trend identification.
Benefits:
- Competitive salary and equity packages.
- Health, dental, vision insurance, and mental health resources.
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Oura
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.