Senior Lead, Executive Customer Relations (Member Experience)

Oura

Remote regions

US

Salary range

$103,700–$150,000/yr

Benefits

4w PTO

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Responsibilities:

  • Serve as the single-threaded owner for all executive-level escalations.
  • Orchestrate cross-functional resolution.
  • Craft executive-caliber communications and service-recovery plans.

Qualifications:

  • 8+ years in Customer Experience/Support/Executive Customer Relations or related fields.
  • Exceptional written and verbal communication with executive presence.
  • Strong analytical skills; experience with case analytics, trend identification.

Benefits:

  • Competitive salary and equity packages.
  • Health, dental, vision insurance, and mental health resources.
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.

Oura

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.

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