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Accountabilities:
- Serve as a trusted advisor to Heads of Service and Contact Center Directors.
- Map legacy operations into modern workflows using AI and other technologies.
- Drive product adoption and provide technical consultancy across various service modules.
Requirements:
- 6+ years in enterprise service operations or CX technology consulting.
- Fluency in both German and English.
- Strong project management and stakeholder engagement skills.
Benefits:
- Voluntary healthcare coverage for you and your family.
- Paid time off for mental and physical well-being.
- Open mentoring programs to foster meaningful professional connections.
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