Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility.
Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
Parloa is a fast-growing startup in the world of Generative AI and customer service, offering a voice-first GenAI platform for contact centers. They employ over 400+ people in Berlin, Munich, and New York and are expanding globally.
Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking.
Support customers via phone and e-mail communication.
Increase customer satisfaction and loyalty through friendly and professional service.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities, and they believe in true entrepreneurship and long-term stability.
Manage customer inquiries via phone, email, or video calls.
Assist customers with questions related to the vehicle rental and pickup process.
Collaborate with SIXT branches located in different countries.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion. They have around 9,000 employees worldwide and are present in more than 110 countries at 2,000 rental stations with their franchise partners.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Handle incoming calls, emails and tickets from merchants and partners; triage and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Diagnose and resolve technical and commercial inquiries; perform error analyses and basic troubleshooting; escalate complex issues.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, and operate in industries ranging from technology & travel to telecommunications and banking.
You will handle complex inquiries from international corporate and VIP clients across the entire SIXT globe.
You will communicate with customers via email and phone in German and English.
You will actively contribute to increasing customer satisfaction and loyalty, as well as the success of the department and the company.
SIXT is a leading global mobility service provider with a revenue of 4.00 billion euros and approximately 9,000 employees worldwide. Their mobility platform ONE combines car rental, car sharing, ride services, and car subscriptions to provide customers access to a fleet of 350,000 vehicles and services.
Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Respond to customer, partner, and internal sales team requests related to training services.
Develop and improve processes for the smooth implementation of training programmes.
Solve logistical and training class delivery issues with minimum impact to participants.
ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. They have processed over 50,000 years of audio and transcribed more than 1 trillion words.
Oversee market success of ServiceNow's Core Business Workflow Solutions.
Support customers to envision the value of a digital transformation.
Develop account strategies and build qualified pipeline.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Manage and develop a team of Account Specialists, providing coaching and performance feedback.
Oversee end-to-end renewal processes to ensure timely execution of contracts and forecasting.
Drive incremental revenue through upsell and cross-sell opportunities.
Jobgether is a platform that connects job seekers with companies. The company uses an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Lead onboarding for new customers, creating personalized plans for fast adoption and value.
Serve as the primary point of contact and trusted advisor, understanding client goals.
Train clients on product features and best practices through live sessions and documentation.
Jobgether leverages AI-powered matching to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, identifying top-fitting candidates for hiring companies. They streamline the hiring process, sharing shortlists with employers who then manage final decisions and next steps.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Provide care to users through calls, chats, and email.
Get to know each user’s business goals and help guide them.
Analyze user behavior and content to determine effects on satisfaction.
Wix enables anyone to succeed online. Since 2006, they've grown to around 5,500 employees in 22 countries with over 40 products, serving over 278 million users worldwide. They value innovation, non-traditional evolution, and collaboration in small, close-knit teams.
Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.
Act as the first point of contact for new and existing patients.
Provide timely, professional support across phone, email, and live chat/messaging.
Resolve customer queries efficiently, escalating appropriately when required.
HeliosX's mission is to make healthcare easier to access, faster to receive, and centered around the individual. The company was founded in 2013 and has grown without external funding, scaling profitably through technology, execution, and medical expertise.