The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
Help drive the operational cadence of various businesses and functions.
Develop project scopes and objectives, involving all relevant stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.
Educate others about the ServiceNow platform, creating shareable materials.
Be the technical expert on the ServiceNow platform, advising on configurations vs. customizations.
Support customer service process definition, re-engineering, and gap analysis during workshops.
ServiceNow, founded in 2004, provides AI-enhanced technology on its cloud-based platform that connects people, systems, and processes. They serve over 8,100 customers, including 85% of the Fortune 500®, helping organizations find smarter, faster, and better ways to work.
You will work with customers to drive consumption, adoption, and customer satisfaction.
Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Configuring ServiceNow Platform based on leading practices.
Participating in workshops to assess current processes.
Designing and delivering ServiceNow solutions with a technical architecture.
ServiceNow is a global market leader that provides innovative AI-enhanced technology. They bring intelligent cloud-based platform to empower organizations. With over 8,100 customers, including 85% of the Fortune 500, ServiceNow connects people, systems, and processes.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.
Drive the vision and roadmap for a Customer Service and Operations Platform.
Lead the discovery and implementation of process improvements and automation opportunities.
Identify high-impact use cases for generative and predictive AI.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and also enables companies to manage their food spend in a single, customizable platform.
Integrate AI into work processes, decision-making, or problem-solving.
Support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization.
Drive various solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
They are a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead discovery workshops to determine customers' challenges
Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
ServiceNow, founded in 2004, is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations. They aim to make the world work better for everyone.
Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
Translate what customers need into product development that hits the mark every time.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Map the customer journey and identify where AI can have the highest impact.
Build and test workflows using low-code/no-code tools, integrating LLMs to automate tasks.
Reduce manual ticket volume and transform support interactions into revenue opportunities.
Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.
Ensure SCs demonstrate relevance to customers; discover their problems, and deliver presentations.
Develop team members according to business demands and their professional goals.
Develop and maintain a recruiting pipeline of potential SC candidates.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They provide an intelligent cloud-based platform connecting people, systems, and processes for organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Provide pre-sales support and technical advice to partners.
Assist partners in building practices for customer outcomes.
Evangelize ServiceNow mindshare to the partner community.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Stay up to date with the latest trends and advancements in AI and platform technologies.
Maintain your ability to rapidly prototype new features using the AI tools ServiceNow provides.
Work on cross-functional teams to develop and launch new Proof of Concepts (PoCs).
ServiceNow, founded in 2004, provides AI-enhanced technology aiming to transform how people work. The company has over 8,100 customers, including 85% of the Fortune 500®, with an intelligent cloud-based platform connecting people, systems, and processes.
Design and implement AI solutions on the ServiceNow platform
Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
Developing solutions specific to user requirements gathered in workshops
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Support planning and execution for system launches or enhancement cycles.
Design scalable live learning experiences, leveraging AI tools to streamline delivery.
Refresh and retire content as systems evolve; ensure information is current.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer a cloud-based platform connecting people, systems, and processes to empower smarter and faster ways of working.
Work with ServiceNow partners to produce new business.
Ensure our partners help provide successful projects to customers.
Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
ServiceNow's intelligent, cloud-based platform seamlessly connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they are a global market leader, bringing innovative AI-enhanced technology.
Oversee APAC and Japan for the new global AI Advantage team.
Run intensive, on-site Vision-to-Prototype engagements with C-level executives, defining ServiceNow strategy and prioritizing high-value use cases.
Orchestrate cross-functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Conduct discovery sessions to understand customer environment, business challenges, and constraints.
Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
Lead workshops and demonstrations for C-level executives and business stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.