Principal Technology Consultant, CRM and Customer Workflows

The Team:

• Works with customers to achieve business outcomes via guidance.
• Drives consumption, adoption, customer satisfaction and helps customers grow.
• Accelerates and drives customer business outcomes.

Role Responsibilities:

• Educate others about the ServiceNow platform by creating white papers and other materials.
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities.
• Juggle multiple and complex projects/initiatives.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI.
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.