The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Respond to customer, partner, and internal sales team requests related to training services.
Develop and improve processes for the smooth implementation of training programmes.
Solve logistical and training class delivery issues with minimum impact to participants.
ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
You will work with customers to drive consumption, adoption, and customer satisfaction.
Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Work with ServiceNow partners to produce new business.
Ensure our partners help provide successful projects to customers.
Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
ServiceNow's intelligent, cloud-based platform seamlessly connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they are a global market leader, bringing innovative AI-enhanced technology.
Ensure SCs demonstrate relevance to customers; discover their problems, and deliver presentations.
Develop team members according to business demands and their professional goals.
Develop and maintain a recruiting pipeline of potential SC candidates.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They provide an intelligent cloud-based platform connecting people, systems, and processes for organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Configuring ServiceNow Platform based on leading practices.
Participating in workshops to assess current processes.
Designing and delivering ServiceNow solutions with a technical architecture.
ServiceNow is a global market leader that provides innovative AI-enhanced technology. They bring intelligent cloud-based platform to empower organizations. With over 8,100 customers, including 85% of the Fortune 500, ServiceNow connects people, systems, and processes.
Integrate AI into work processes, decision-making, or problem-solving.
Support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization.
Drive various solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
They are a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Educate others about the ServiceNow platform, creating shareable materials.
Be the technical expert on the ServiceNow platform, advising on configurations vs. customizations.
Support customer service process definition, re-engineering, and gap analysis during workshops.
ServiceNow, founded in 2004, provides AI-enhanced technology on its cloud-based platform that connects people, systems, and processes. They serve over 8,100 customers, including 85% of the Fortune 500®, helping organizations find smarter, faster, and better ways to work.
Drive portfolio management, including demand intake, prioritization, and capacity planning.
Lead a team of high-performing program managers who drive digital transformation.
Communicate program strategy, risks, status, and recommendations clearly to executive leadership.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Quarterback the executive solution and deal strategy across a broad deal team.
Develop, position and present industry-specific solutions to achieve goals.
Drive revenue growth as an industry, functional and technical expert.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.
Conduct discovery sessions to understand customer environment, business challenges, and constraints.
Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
Lead workshops and demonstrations for C-level executives and business stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
Translate what customers need into product development that hits the mark every time.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Build and develop relationships with senior executives in business and IT.
Identify critical needs of customers and mapping appropriate resources cross-functionally.
Lead the new customer onboarding program and work with core Snorkel AI technical teams.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They are on a mission to democratize AI by building the definitive AI data development platform.
Support product sales as the technical, industry, and domain expert.
Lead discovery workshops to determine customers' challenges.
Provide feedback to product management to influence the product roadmap.
ServiceNow is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that connects people, systems, and processes.
Provide pre-sales support and technical advice to partners.
Assist partners in building practices for customer outcomes.
Evangelize ServiceNow mindshare to the partner community.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Develop and maintain Customer Success accounts and a team of Customer Success Executives.
Drive Customer Outcomes at managed accounts leading to client’s product adoption, renewals, and expansion.
Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners.
ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes through their intelligent cloud-based platform.
Lead discovery workshops to determine customers' challenges
Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
ServiceNow, founded in 2004, is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations. They aim to make the world work better for everyone.