Source Job

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Think quickly on your feet to customize creative solutions.

Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.

• Ensure 100% success of all of Front's customers.
• Engage in the day-to-day grind of support queues, providing timely and effective assistance.
• Become an expert on how Front works and its day-to-day usage.

Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.

• Respond to customer support issues and resolve them per SLAs.
• Work cross-functionally to resolve issues promptly.
• Guide customers on product benefits and enhancements.

Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.

• Triage or respond to second level Zendesk support tickets within SLA guidance
• Answer incoming calls from clients, patients, and pharmacies handling complex issues
• Problem solve and de-escalate, escalating tickets if required, working cross functionally

Wheel equips innovative companies with a premier platform to deliver high-quality virtual care at scale. They offer strategies and technologies to foster consumer engagement and build brand loyalty. Wheel solutions include virtual care programs, an intuitive consumer interface, and a clinician network.

• Provide phone, email, and text-based support to customers, partners, users, and community members.
• Proactively monitor in-progress deliveries and take corrective action when necessary.
• Collaborate with team members from various departments to ensure seamless delivery experience.

Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.

• Identify, investigate, escalate and advise customers on their questions and concerns.
• Interactions with customers directly impact their ability to run their teams efficiently.
• Key player in growing Aircall.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
• Communicate test status per protocol to respective customers, resend and/or request the resending of issued test results and Schedule requests for mobile phlebotomy.
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.

• Be one of the point-of-contacts for customer inquiries coming through online support channels.
• Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
• Proactively document rainy day scenarios as encountered and share any key learnings with the team.

Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.

• Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.

• Provide effective support to existing customers via ticketing system or telephonically.
• Analyze customer needs, troubleshoot issues, and offer system guidance.
• Identify, filter, and escalate tickets to the respective departments.

Deel is an all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. They are among the largest globally distributed companies in the world, with a team of 7,000 spanning more than 100 countries.

• Act as the first point of contact with customers via chat, email, and phone channels.
• Educate customers on basic product training and identify new ways customers can benefit from the product.
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs.

7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.

• Own hiring, onboarding, training, and ongoing development of Customer Support team members.
• Oversee daily support operations across phone, email, and live chat channels.
• Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels

Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.

• Serve as a primary point of contact for customer inquiries across multiple channels.
• Resolve customer concerns related to orders, shipping, and products using established policies.
• Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.

Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.

• Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
• Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
• Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.

Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.

• Respond to customer queries and requests via email in a thoughtful and timely manner.
• Consult users on best practices and how Firstbase operates as a product expert.
• Collect and share user suggestions and pain points with the Product and Operations teams.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.

• Evaluate claims to determine whether they qualify for reimbursement
• Deliver exceptional service to members via phone, chat, and email
• Manage and organize workload using Garner’s platform and tools

Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. They have more than doubled their revenue annually over the last 5 years and are seeking exceptional talent to shape their unique, award winning culture.

• Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels
• Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims
• Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols

Reserv is an insurtech company creating AI and automation technology for claims. They are venture-backed by Bain Capital and Altai Ventures and focused on automating manual tasks to tackle problems in claims.

• Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Support development and update of the internal and external knowledge base to help scale our help desk support

Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.

• Respond to and resolve queries from our customer’s customers via email.
• Escalate advanced/ complex queries to the appropriate internal channels.
• Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.

Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.