Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Consolidate payroll inputs and submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
Own the resolution of employee queries through the Jira ticketing system, Slack, and email, acting as the subject matter expert for inquiries regarding payroll discrepancies.
Manage social security and tax payments, maintaining the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
DLocal enables big companies to collect payments in 40 countries in emerging markets. They are a global team of 1000+ teammates from 30+ different nationalities that makes it all happen, in a flexible, remote-first dynamic culture.
Coordinate and process multi-country payrolls, with a primary focus on UK, EMEA, APAC regions ensuring accuracy and timeliness.
Handle day to day payroll administration and respond to employee questions promptly.
Review and verify payroll data and reports for precision and compliance with local regulations.
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients.
Act as a true subject matter expert for the country.
Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
Focus on KPIs and SLAs and implement and improve processes.
Remote helps modern organizations navigate global employment compliantly with ease. They enable businesses of all sizes to recruit, pay, and manage international teams, fostering a future-focused and asynchronous work culture.
Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services.
Own client retention & expansion, within payroll product and services.
Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams and encourage every member to bring their talents, experiences and culture to the table.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Support end-to-end payroll processing for multiple entities.
Ensure payroll processes comply with federal, state, and local regulations.
Streamline payroll workflows through automation and documentation.
Anzu Partners is an investment firm focused on breakthrough industrial, clean tech, and life sciences technologies. They manage approximately $1 billion in strategic assets across multiple funds and investment strategies and offer hands-on support in strategy execution, talent management, regulatory compliance, and operational excellence.
Own compliance for your country or region and be the accountable expert for payroll compliance in your jurisdiction(s).
Embed legislation into Remote’s product; translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
Lead complex audits and compliance programs and own and deliver multi-country or high-risk audits from planning through remediation.
Remote is solving the challenge of navigating global employment compliantly with ease, enabling businesses to recruit, pay, and manage international teams. Remoters are working from 6 different continents with values at heart and a future-focused work culture.
Own the complete Country Pod, ensuring payroll is processed on time and accurately.
Serve as a point of contact between internal and external stakeholders on all payroll country related matters.
Develop and implement best practices, key performance indicators and SLA metrics for the team.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Serve as a primary point of contact for customers via email, chat, and phone
Provide clear, accurate, and empathetic support across a variety of customer needs
Troubleshoot technical issues related to product integrations and sales tax filings (e.g., e-commerce platforms and payment systems)
Our client is a fast-growing, product-led SaaS company that helps online businesses simplify and automate sales tax compliance across the United States. As the company continues to grow, they are building a high-impact Customer Support team that plays a critical role in customer satisfaction, retention, and long-term success.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
Verify and reconcile employee data, including salaries, hours worked, and deductions
Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As the fastest-growing SaaS company, Deel has a team of 7,000 spanning more than 100 countries, with a connected and dynamic culture that drives continuous learning and innovation.
Provide phone, email, and text-based support to customers, partners, users, and community members.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Collaborate with team members from various departments to ensure seamless delivery experience.
Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.
Oversee International payroll operations for countries in APAC.
Manage ad hoc projects related to payroll and benefits for our international entities.
Ensure compliance with worldwide, payroll related statutory regulations and internal controls.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses, and empowering millions of developers worldwide to craft personalized customer experiences. They have a strong culture of connection and global inclusion, meaning that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.