Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Position, architect, and evangelize modern contact center and omnichannel CX solutions.
Lead clients through modernization strategies aligned to business objectives.
Act as a trusted advisor to both business and technology stakeholders.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. NWN is a high-performance team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Design and build call flows and integrate backend systems using application programming interfaces (APIs).
Provide routing design and implementation for contact center technologies.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world’s largest enterprises and retain nearly 1000 full-time professionals.
Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs.
Integrate conversational intelligence into customer and agent workflows with AI/ML teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals, they maintain a culture of Relentless Performance with an annual growth rate exceeding 25%.
Own and define end-to-end AWS infrastructure architecture for IVR and voice platforms
Design and guide infrastructure that supports decoupled IVR application architecture without introducing platform risk
Ensure the IVR application layer remains platform-agnostic
Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.
Provide technology consulting to external customers and internal project teams.
Lead and deliver technology solutions tailored to meet customer business needs.
Generate new business opportunities and support proposal development.
Jobgether uses an AI-powered matching process. They ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals, and an annual growth rate exceeding 25%.
Design, develop, and maintain IVR applications based on business and technical requirements
Integrate IVR solutions with key internal services
Monitor IVR systems and implement operational improvements to enhance customer experience
Miratech is an IT services and outsourcing company providing services to multinational organizations worldwide. They achieve success with 99% of IT projects in financial, telecommunication, and technology domains and has headquarters in New York, USA and R&D centers in several countries.
Architect and implement Amazon Connect solutions for call center operations.
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
Leverage AWS native services for scalability, security, and performance optimization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Consult with customers, using workforce management knowledge to configure products.
Define, document, and deliver product configurations, ensuring clarity and alignments.
Collaborate with Project Managers to deliver implementations, offering product expertise.
Sona provides an AI-native, frontline workforce management platform. They have a team of over 120 employees and have secured over $50M in funding from notable VC’s.
Oversee overall customer experience and delivery of services.
Deploy and integrate cybersecurity capabilities across broad enterprises.
Analyze and integrate technical requirements into customer infrastructures.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead and develop a team of Solutions Architects, driving Webflow adoption and expansion through strategic guidance.
Coach and develop Solutions Architect ICs, helping them grow their technical expertise and customer engagement skills.
Partner closely with Sales, Customer Success, and Product teams to identify friction points and advocate for customer needs.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. They empower teams to design, launch, and optimize for the web without barriers, serving entrepreneurs to global enterprises, with a future-oriented and collaborative culture.
Lead customer onboarding and implementation for AISim Physics and ML-based solutions.
Serve as a trusted technical advisor to Product and Engineering teams.
Build and maintain reference architectures, integration patterns, and implementation runbooks.
SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors. At SandboxAQ, they’ve cultivated an environment that encourages creativity, collaboration, and impact.
Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain over 1000 full-time professionals.
Lead role-based curriculum strategy for Agents, Supervisors, Workforce Managers, and Quality Analysts.
Advise on feature enablement including omnichannel, CRM integration, AI-enabled tools, and automation capabilities.
Facilitate executive workshops including maturity model assessments and operating model alignment sessions.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies at commercial speed, with a focus on agility and collaboration, serving the defense, space, healthcare, and energy sectors.
Spearhead and manage end-to-end UCaaS and CCaaS implementation projects for clients.
Consult and uplevel Professional Services team through knowledge sharing and mentorship.
Maintain focus on customer success and satisfaction, ensuring solutions meet client objectives.
Eltropy is on a mission to disrupt the way people access financial services by enabling financial institutions to digitally engage in a secure and compliant way. They empower community financial institutions to improve operations, engagement and productivity.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Responsible for positioning, architecting, and evangelizing cloud-first and hybrid multi‑offering solutions that deliver measurable business outcomes for customers.
Lead clients through cloud transformation strategies aligned to business objectives, operational maturity, and long-term modernization roadmaps.
Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. They have over 1,000 experts and are committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Drive workflow and ScanShare solution growth through technical pre-sales support and partner enablement.
Engage prospects in discovery meetings to assess workflow requirements and design/demonstrate solutions.
Train dealer partners and sales teams on best practices for workflow solutions.
Jobgether uses an AI-powered matching process. They ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Educate others about the ServiceNow platform by creating white papers.
Be the technical expert on the ServiceNow platform, advising customers on configurations vs. Customizations.
Lead customer design workshops focused on ServiceNow Platform and CRM and Industry Workflow Solution technology.
ServiceNow began in San Diego, California in 2004, with the goal of transforming how we work. Today, they are a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes.
Creating user-centered IVR designs for speech and DTMF applications.
Gather and analyze business and user requirements for IVR applications.
Design end-to-end call flows for speech and DTMF-based IVR experiences
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises with over 99% project success rate since 1989. Miratech retains nearly 1000 full-time professionals, and its annual growth rate exceeds 25%.