Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs.
Integrate conversational intelligence into customer and agent workflows with AI/ML teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals, they maintain a culture of Relentless Performance with an annual growth rate exceeding 25%.
Architect and implement Amazon Connect solutions for call center operations.
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
Leverage AWS native services for scalability, security, and performance optimization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain over 1000 full-time professionals.
Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, growing annually by over 25%, and foster a values-driven organization with a culture of relentless performance.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.