Supporting and maintaining AWS-based CCaaS and contact center environments.
Monitoring, troubleshooting, and resolving production issues.
Using observability tools such as Splunk and Zabbix.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They are a values-driven organization with a culture of relentless performance that has enabled over 99% of Miratech's engagements to succeed. The company has nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, growing annually by over 25%, and foster a values-driven organization with a culture of relentless performance.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Evaluate libraries, tools, and services for suitability.
Design, implement, and build scalable architecture leveraging AWS services with an emphasis on reliability, security, and cost efficiency.
Learn, coach, and share knowledge and skills with other team members.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America that fosters a community of technological curiosity.
Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain over 1000 full-time professionals.
Lead reliability-focused design and readiness reviews.
Build, operate, and continuously improve our observability stack.
Own and evolve incident management practices.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands.
Architect and implement Amazon Connect solutions for call center operations.
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
Leverage AWS native services for scalability, security, and performance optimization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Enabling faster incident response by improving monitoring coverage, alert accuracy, and root cause visibility
Helping teams shift from reactive to proactive operations by applying telemetry data and AI-driven insights
Empowering service owners with clear dashboards and actionable insights that guide performance improvements
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They envision making HSAs as widespread and popular as retirement accounts by 2030, valuing individuals more than their positions and passionate about connecting health and wealth for American families.
Developing infrastructure to support cloud-based applications.
Creating deployment architect and continuous delivery pipelines.
Designing high-availability approaches, and implementing monitoring architecture.
Nearform is a digital and AI engineering consultancy with a reputation for experience-led modernization. They focus on creating transformative digital products for enterprise customers across the UK and Ireland. Nearformers form a close-knit community built on trust and camaraderie.
Design and maintain scalable, fault-tolerant infrastructure that supports our SaaS platform and keeps pace with business growth.
Define, document, and maintain SLIs, SLOs, and SLAs in partnership with product engineering, translating business commitments into technical guardrails.
Lead incident response with steady judgment, facilitate blameless postmortems, and drive remediation efforts that prevent recurrence.
Fixify is on a mission to reimagine IT teams support companies. They need a Senior Site Reliability Engineer who finds joy in building systems that fade into the background, empowering product engineers to ship with confidence and their customers to work without interruption.
Monitor production systems, dashboards, logs, and alerts to ensure high availability and performance across distributed environments.
Assist in incident detection, triage, escalation, and resolution, following structured on-call rotations with mentorship support.
Maintain, follow, and continuously improve runbooks, operational procedures, and incident response workflows.
Jobgether is a platform that helps job seekers find the right opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Design, build, and maintain automated CI/CD pipelines to enable fast, secure, and reliable deployments.
Provision, manage, and optimize core AWS services to support scalable, highly available applications.
Implement and maintain IaC frameworks to ensure infrastructure is version-controlled, repeatable, and auditable.
Arine is a healthcare technology and clinical services company dedicated to ensuring individuals receive the safest and most effective treatment. They are backed by leading healthcare investors and collaborate with top healthcare organizations, managing more than 18 million lives across prominent health plans.
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
The Adaptavist Group is a global family of companies that combines the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. They are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals, and an annual growth rate exceeding 25%.