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Responsibilities:
- Design, develop, and enhance proactive monitoring capabilities.
- Collaborate with developers, architects, and platform owners.
- Troubleshoot production issues and perform root cause analysis.
Qualifications:
- 4+ years of experience in contact center observability.
- 3+ years of experience with monitoring tools.
- 2+ years of practical AWS cloud experience.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They are a values-driven organization with a culture of relentless performance that has enabled over 99% of Miratech's engagements to succeed. The company has nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.