As a Technical Architect, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions. You will enhance caller satisfaction, and optimize transaction completion.

Excel with contact center technologies and artificial intelligence in the customer and employee experience domain. Serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. Bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to clients.