Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, growing annually by over 25%, and foster a values-driven organization with a culture of relentless performance.
Lead reliability-focused design and readiness reviews.
Build, operate, and continuously improve our observability stack.
Own and evolve incident management practices.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands.
Enabling faster incident response by improving monitoring coverage, alert accuracy, and root cause visibility
Helping teams shift from reactive to proactive operations by applying telemetry data and AI-driven insights
Empowering service owners with clear dashboards and actionable insights that guide performance improvements
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They envision making HSAs as widespread and popular as retirement accounts by 2030, valuing individuals more than their positions and passionate about connecting health and wealth for American families.
Architect and implement Amazon Connect solutions for call center operations.
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
Leverage AWS native services for scalability, security, and performance optimization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Evaluate libraries, tools, and services for suitability.
Design, implement, and build scalable architecture leveraging AWS services with an emphasis on reliability, security, and cost efficiency.
Learn, coach, and share knowledge and skills with other team members.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America that fosters a community of technological curiosity.