Observability Engineer I

How you can make a difference:

• Enabling faster incident response by improving monitoring coverage, alert accuracy, and root cause visibility
• Helping teams shift from reactive to proactive operations by applying telemetry data and AI-driven insights
• Empowering service owners with clear dashboards and actionable insights that guide performance improvements

What you’ll be doing:

• Support onboarding of new systems and applications into our observability platforms
• Maintain and troubleshoot dashboards, alerts, and telemetry integrations
• Collaborate closely with ITSM, application support, and infrastructure teams to improve incident detection and root cause analysis

What you will need to be successful:

• Foundational knowledge of IT infrastructure, applications, and networking concepts
• Curiosity and attention to detail when investigating alerts, logs, metrics, and performance trends
• Strong communication and collaboration skills—able to work with cross-functional teams