Source Job

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.

• Position, architect, and evangelize modern contact center and omnichannel CX solutions.
• Lead clients through modernization strategies aligned to business objectives.
• Act as a trusted advisor to both business and technology stakeholders.

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. NWN is a high-performance team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.

• Assist with planning, design, and development of contact center call flows and self-service IVR applications
• Gain insight into the life cycle of projects
• Gain development experience with various Cisco Contact Center development platforms, including WebEx Contact Center’s Flow Designer

C1 is the foremost, single-source provider of advanced communications and data technology for business, connecting customers to digital solutions from phone systems to managed solutions. They are passionate about designing, implementing, managing, and supporting customers' needs end-to-end.

• Design and prototype enterprise-grade, AI-driven customer experience demo solutions.
• Apply deep knowledge of enterprise contact center ecosystems.
• Lead rigorous technical discovery sessions across multi-layered enterprise organizations.

Quiq is an early-stage company that provides customer support technology. They focus on messaging channels and AI-driven solutions to help businesses connect with their customers more effectively.

• Creating user-centered IVR designs for speech and DTMF applications.
• Gather and analyze business and user requirements for IVR applications.
• Design end-to-end call flows for speech and DTMF-based IVR experiences

Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises with over 99% project success rate since 1989. Miratech retains nearly 1000 full-time professionals, and its annual growth rate exceeds 25%.