Translate delivery experience into scalable standards.
Convert data and qualitative insights into recommendations.
Drive adoption of the CX delivery operating model.
Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. They focus on scaling predictable, high-quality customer outcomes. The company seems to have a fast-moving environment.
Lead and develop a team of Performance Specialists.
Own the strategy for coaching frameworks and performance improvement initiatives.
Collaborate with BPO leadership on performance expectations and improvement plans.
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.
Position, architect, and evangelize modern contact center and omnichannel CX solutions.
Lead clients through modernization strategies aligned to business objectives.
Act as a trusted advisor to both business and technology stakeholders.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. NWN is a high-performance team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Lead execution of the Enterprise Training Management Plan.
Oversee Integrated Master Training Schedule alignment.
Coordinate weekly with VA stakeholders.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation. They focus on agility and collaboration, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, LMI aims to strengthen missions and drive lasting value.
Contribute to cross-CXS programs and standardization efforts.
Lead AI roadmap and transformation execution in his vertical.
Drive operational cadence of weekly, monthly and quarterly business reviews.
Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
ServiceNow provides innovative AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they strive to make the world work better for everyone.
Develop and standardize multimodal enablement programs to ensure consistent execution and high-impact skill development across all CSM tiers.
Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.
MagicSchool is the premier generative AI platform for teachers. They are a fast-growing company that is working towards real social impact with more than 7 million teachers from all over the world on their platform.
Develop academy content, structure, and learner journeys
Translate solution architecture and implementation data into training modules
Maintain content accuracy across product releases
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are backed by top-tier investors and driven by the belief that engineering robust and accessible privacy rights is an essential and high-impact way to spend their time.
Act as an advocate for our customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information.
Design and execute the enterprise AI enablement strategy.
Design, build, and facilitate leadership development programs.
Rethink and transform the Learning & Development function through an AI-first lens.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together with a generative AI-powered platform. They empower health consumers with more choice, higher-quality care, and lower costs for 21 million members, partnering with over 1,700 employers and health plans.
Develop and deliver enablement programs on Cresta’s AI Agent product.
Define best-practice sales motions for AI Agent opportunities and use-case discovery.
Collaborate with Product Marketing to create AI Agent–specific enablement assets.
Cresta aims to turn every customer conversation into a competitive advantage using AI. They combine AI and human intelligence to help contact centers discover insights, automate conversations, and empower team members.