Develop and standardize multimodal enablement programs to ensure consistent execution and high-impact skill development across all CSM tiers.
Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, Deel has a team of 7,000 spanning more than 100 countries with a connected and dynamic culture.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. They are a fast growing company that is working towards real social impact.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Develop engaging content (videos, checklists, tutorials) that aligns with our brand and helps customers optimize their use of Handshake via Handshake Academy.
Create content in response to common customer questions, concerns, and objections to provide a self-service learning experience.
Design, develop, and edit videos for customer access and use.
Handshake is building the career network for the AI economy and is backed by the largest and most trusted job network on the internet; Handshake connects 18 million knowledge workers, 1,500 educational institutions, and 1 million employers. Founded in 2014, Handshake has become the most trusted platform for early talent and powers nearly every career center.
Drive customer engagement, retention, and advocacy through impactful marketing programs.
Cultivate strong relationships with educators, ensuring they experience the value of programs.
Gather and analyze customer engagement and product usage insights.
Jobgether is a platform that connects job seekers with companies using AI-powered matching. They ensure applications are reviewed quickly and fairly, identifying top-fitting candidates for hiring companies.
Take ownership of the retention and expansion strategy of the Canvas product lines.
Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
Instructure aims to empower people to grow and succeed through intuitive products. They simplify learning and personal development and inspires people to go further in their education and careers by giving them opportunities to create awesome.
Define and execute the strategic vision for enablement across GTM teams.
Oversee complex projects and drive enterprise-wide initiatives.
Build enablement programs using proven sales methodologies.
Edmentum provides tech-enabled learning solutions for educators and students. They aim to create access to flexible learning environments and innovative learning technology. They are a remote-first organization committed to excellence, innovation, and customer satisfaction.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Design and maintain an education journey for upmarket customers.
Develop educational content tailored to mid-market and enterprise needs.
Identify gaps in educational resources and align initiatives with account strategies.
Vanta helps businesses earn and prove trust by monitoring and verifying security continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and is a fast-growing company that values diversity and inclusion.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead high-level strategic partnerships across major Texas school districts.
Drive customer adoption and lead renewal efforts.
Build deep trust with district executive leadership.
MagicSchool is a generative AI platform for teachers. They are a fast-growing company with over 7 million teachers using their platform, working towards real social impact with a passionate community.
Design, curate, and maintain high-quality curriculum resources across learning tracks.
Own execution of complex, cross-functional initiatives, including new track launches and major program updates.
Analyze ongoing learner feedback and program data to assess current effectiveness and inform strategic decisions
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. They aim to build a scalable pathway for workers to join the middle class through merit, not money and are on track to generate $1B in wage gains by 2025.
Conduct coaching sessions focused on prospecting and deal progression.
Review recorded sales calls to improve execution and shorten ramp time.
Partner with reps to develop strategies for high-value opportunities.
GitLab is an open-core software company that develops an AI-powered DevSecOps platform, used by over 100,000 organizations. They foster a high-performance culture driven by values and continuous knowledge exchange, enabling team members to reach their full potential and co-create the future of software development.
Develop and execute a global training and enablement strategy.
Design and deliver training programs for customer onboarding and retention.
Create and manage training content across multiple formats.
Brightfield helps organizations manage their workforce with its AI-powered platform, TDX (Talent Data Exchange). They are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Designs, launches, and manages scalable enablement programs.
Collaborates with leaders, reps, and RevOps to optimize the GTM tech stack.
Works cross-functionally to create, maintain, & optimize sales enablement content.
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem. They deliver risk management and insurance core system solutions from a cloud-based platform and are committed to creating an inclusive and equitable environment for all employees.
Drive teacher activation, adoption, and ongoing engagement with Newsela products.
Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
Newsela provides authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. Over 3.3 million teachers and 40 million students have registered with Newsela for personalized content that's accessible, aligned to standards, and attached to activities and reporting.
Create prospect/customer focused sales collateral that supports the full sales cycle.
Design and deliver structured coaching programs to uplevel sales representatives in methodologies.
Lead cross-functional enablement initiatives, translating product launches and customer insights into actionable training .
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. They are a remote-first company backed by top investors including Bessemer Venture Partners, 8VC, and Y Combinator. Their team is inclusive, driven, humble and supportive.
Lead the design, implementation, and ongoing optimization of global enablement programs.
Collaborate closely with sales leadership, partner programs, partner marketing, solution architects, field enablement, and product teams.
Define, track, and report on clear key performance indicators (KPIs) that connect enablement efforts to partner productivity.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.