Develop engaging content (videos, checklists, tutorials) that aligns with our brand and helps customers optimize their use of Handshake via Handshake Academy.
Create content in response to common customer questions, concerns, and objections to provide a self-service learning experience.
Design, develop, and edit videos for customer access and use.
Own a robust help center that fuels an excellent agentic support experience.
Act as a voice of the customer by amplifying customer insights and sharing feedback with the Product team.
Empower customers through educational experiences by building in-app tutorials and writing help center documents.
Turnstile is a day one revenue platform that streamlines quoting, billing, subscription management, and financial reporting for modern B2B SaaS companies. They are a small, senior, and proven team backed by top investors, including First Round Capital, and have recently raised their Series A.
Develop and execute a global training and enablement strategy.
Design and deliver training programs for customer onboarding and retention.
Create and manage training content across multiple formats.
Brightfield helps organizations manage their workforce with its AI-powered platform, TDX (Talent Data Exchange). They are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning.
Analyze commercial performance data and identify areas where training can improve results.
Assist with design and development of training programs tailored to specific commercial team needs and objectives.
Facilitate training sessions (in-person, virtual, or online) and deliver training materials.
10x Genomics is committed to accelerating the understanding of biology. We enable scientists to advance their research, allowing them to address scientific questions. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.
Partner with subject matter experts to design learning experiences.
Develop multimedia content optimized for adult learners.
Administer content within the LMS.
Sirona Medical builds software enabling physicians to work quickly. They are a San Francisco-based, cloud-native software company with employees around the world, aiming to transform radiology with their unified, AI-powered operating system RadOS.
Take ownership of the retention and expansion strategy of the Canvas product lines.
Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
Instructure aims to empower people to grow and succeed through intuitive products. They simplify learning and personal development and inspires people to go further in their education and careers by giving them opportunities to create awesome.
Support students struggling with motivation, grades, or payments by helping them problem-solve and stay on track.
Provide timely, resolution-focused support to students, successfully resolving inquiries using Front/HubSpot.
Answer phone calls from current and potential students and respond to inquiries via email, SMS, and social media.
Stepful reimagines allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs, especially for underserved communities, to launch healthcare careers. They partner with healthcare institutions to build talent pipelines and address the growing shortage of allied health workers.
Design, curate, and maintain high-quality curriculum resources across learning tracks.
Own execution of complex, cross-functional initiatives, including new track launches and major program updates.
Analyze ongoing learner feedback and program data to assess current effectiveness and inform strategic decisions
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. They aim to build a scalable pathway for workers to join the middle class through merit, not money and are on track to generate $1B in wage gains by 2025.
Create prospect/customer focused sales collateral that supports the full sales cycle.
Design and deliver structured coaching programs to uplevel sales representatives in methodologies.
Lead cross-functional enablement initiatives, translating product launches and customer insights into actionable training .
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. They are a remote-first company backed by top investors including Bessemer Venture Partners, 8VC, and Y Combinator. Their team is inclusive, driven, humble and supportive.
Drive teacher activation, adoption, and ongoing engagement with Newsela products.
Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
Newsela provides authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. Over 3.3 million teachers and 40 million students have registered with Newsela for personalized content that's accessible, aligned to standards, and attached to activities and reporting.
Determine methods and deliver targeted learning plans with data-driven solutions.
Drive, support, and execute regional and global enablement efforts.
Provide tools, resources, skills, and knowledge to the field.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Partner with organizations to design learning strategies that drive behavior change.
Curate learning programs from a vast course library to align with client business goals.
Collaborate with teams to convert prospects into clients by identifying pain points.
Go1 enables companies to achieve the impossible by maximizing the potential of their people, growing from a small startup to the world’s largest aggregator of learning content. They solve hard problems, embrace ambiguity, and never stand still, offering autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Help set the strategy for the onboarding and training of the salesforce and customer facing teams that will scale with our business
Create and execute on a powerful training curriculum that ranges from onboarding programs to continuous education and topic-based instruction
Create and maintain the content our GTM teams will use to support the entire life cycle of our customers
EvenUp is dedicated to closing the justice gap using technology and AI, empowering personal injury lawyers and victims. It is a rapidly growing vertical SaaS company backed by top VCs, seeking driven and collaborative individuals to join their team.
Conducting meaningful needs assessment conversations with families.
Nerdy, the company behind Varsity Tutors, is redrawing the blueprint of learning. Their platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at a global scale.
Conduct needs assessments to identify gaps in knowledge and/or skills and recommend course topics.
Research, curate, and organize relevant articles, case studies, multimedia resources, and reference materials to ensure the accuracy and timeliness of educational content.
Collaborate with Assessment Developers (AD) and Learning Experience Designers (LXD) to align new and existing course content with optimal instructional methods.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to elevating education, health, and employment systems. They facilitate academic achievement, personal growth, and professional development for learners, alumni, and collaborators, serving diverse communities.
Build and maintain dashboards, KPIs, and automated reporting.
Build and maintain sales playbooks, outreach frameworks, objection handling guides, competitive intelligence, FAQs, and best‑practice libraries.
Own the virtual onboarding experience for new Business Development hires.
Local Infusion is a venture-backed healthcare company that is shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. They have locations in multiple states and strive to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes through patient-centered design and a people-first team culture.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Empower clients to become self-sufficient during onboarding and beyond.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly against the role's core requirements.
Lead onboarding for new customers, creating personalized plans for fast adoption and value.
Serve as the primary point of contact and trusted advisor, understanding client goals.
Train clients on product features and best practices through live sessions and documentation.
Jobgether leverages AI-powered matching to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, identifying top-fitting candidates for hiring companies. They streamline the hiring process, sharing shortlists with employers who then manage final decisions and next steps.
Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
Build strong working relationships with educators, administrators, and program leaders.
Conduct routine customer outreach to support adoption, usage, and engagement.
Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.