Respond to inquiries from schools and educators promptly via email, phone and text.
Manage and maintain the support inbox, ensuring all queries are handled efficiently.
Identify trends in queries and recommend process improvements to enhance the school and educator journey.
Zen Educate is a high-growth tech startup with a mission to revolutionize how schools find temporary teaching staff. They aim to create a transparent and efficient platform, helping schools save money while empowering teachers to earn more.
Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
Build strong working relationships with educators, administrators, and program leaders.
Conduct routine customer outreach to support adoption, usage, and engagement.
Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.
Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services through science and technology. At Think Academy, they foster critical thinking, strengthen logic skills, and help students fulfill their goals.
Be skilled at identifying and understanding prospective students’ needs; use critical thinking, creativity, and problem-solving.
Engage in outreach to prospective students via phone, text and email, following expected cadence.
Guide prospects through the application lifecycle from inquiry through deposit, ensuring that they receive accurate and ethical advice.
Noodle is a strategy, services, and technology partner for higher education. They develop infrastructure, provide learning experiences, and grow awareness and enrollment for academic institutions, aiming to empower universities to change the world.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Own a robust help center that fuels an excellent agentic support experience.
Act as a voice of the customer by amplifying customer insights and sharing feedback with the Product team.
Empower customers through educational experiences by building in-app tutorials and writing help center documents.
Turnstile is a day one revenue platform that streamlines quoting, billing, subscription management, and financial reporting for modern B2B SaaS companies. They are a small, senior, and proven team backed by top investors, including First Round Capital, and have recently raised their Series A.
Address client inquiries about course offerings and registration.
Conduct consultation calls to understand students’ academic goals.
Manage leads from digital channels and track progress in CRM.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services. They offer math-focused after-school programs with a focus on critical thinking and logic skills.