Customer Success Specialist
Benefits
Unlimited PTO
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Teacher Adoption & Engagement:
- Drive teacher activation, adoption, and engagement.
- Partner with CSMs to identify usage gaps.
- Support execution of adoption campaigns.
Curriculum Alignments:
- Support curriculum alignment work for schools and districts.
- Develop and deliver curriculum‑aligned resources.
- Partner with internal teams to scale curriculum alignment efforts.
Customer Coverage & Support:
- Provide temporary customer coverage.
- Support priority accounts with proactive engagement.
Data & Insights:
- Pull, analyze, and synthesize customer data.
- Surface actionable insights for CSMs.
- Track progress against adoption and engagement goals.
Newsela
Newsela provides authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. Over 3.3 million teachers and 40 million students have registered with Newsela for personalized content that's accessible, aligned to standards, and attached to activities and reporting.