Customer Success Product Specialist

Driving Retention and Growth:

• Take ownership of the retention and expansion strategy of the Canvas product lines.
• Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
• Driving pipeline generation for the Canvas product family.

Global Customer Enablement:

• Develop resources to support CSM in cyclical agenda topics, webinars, campaigns.
• Conduct in-depth research and analysis of product trends.
• Collaborate with CSM leadership to develop scaled customer communications.

CSM Enablement and Development:

• Create and deliver engaging product-focused professional development (PD) sessions.
• Report timely insights and regular status updates to CSMs.
• Develop and distribute clear and effective materials for both CSMs and customers.

Customer Advocacy and Product Collaboration:

• Act as a strong voice for the customer within product conversations.
• Systematically gather and share valuable customer feedback with Product and Engineering teams.
• Actively participate in testing and providing feedback on product roadmaps.