Develop engaging content (videos, checklists, tutorials) that aligns with our brand and helps customers optimize their use of Handshake via Handshake Academy.
Create content in response to common customer questions, concerns, and objections to provide a self-service learning experience.
Design, develop, and edit videos for customer access and use.

Training Development & Execution:

Identify training needs by analyzing the platform, collaborating with marketing and success teams, and gaining a deep understanding of customer requirements.
Leverage data analysis (customer training engagement and product usage) to prioritize content creation.
Build strong relationships with key partners to conduct focus groups and gather additional insights for content development.

Partner & Training Performance Analysis Success:

Develop strategic plans and guidelines to measure customer education outcomes and ROI.
Identify opportunities for improving product adoption rates.
Track training impact on product adoption, customer health, and course engagement through in-depth data analysis.

Handshake

Handshake is building the career network for the AI economy and is backed by the largest and most trusted job network on the internet; Handshake connects 18 million knowledge workers, 1,500 educational institutions, and 1 million employers. Founded in 2014, Handshake has become the most trusted platform for early talent and powers nearly every career center.

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