This role will focus on building and executing education programs that drive success for both ControlUp customers and partners. The Director will play a critical role in shaping and scaling these programs, ensuring alignment with the company’s growth and revenue objectives. They will work collaboratively with cross-functional teams to create an education strategy that drives product adoption, customer satisfaction, and partner success, ultimately helping to build a scalable and impactful education framework.

Design and deliver high-impact training programs using adult learning principles to ensure learners navigate the HHAeXchange platform successfully. Maintain a strong understanding of products, services, and the home care industry, while working closely with cross-functional teams to stay aligned to product updates and training priorities.

Empower customers to drive transformation and achieve desired business goals by designing and delivering high-impact learning experiences that build critical competencies and foster sustainable capability growth. Lead Customer Education Initiatives by analyzing customer needs and skills gaps to design targeted learning strategies. Develop and deliver customer-centric training programs and curate diverse learning materials. Facilitate training sessions and drive continuous learning through feedback analysis.