Program Manager, Upmarket Education

Upmarket Education Program:

• Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers.
• Define what “great” education looks like for this segment and translate that into repeatable programs and assets.
• Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes.

Educational Content:

• Develop and maintain educational content tailored to mid-market and enterprise needs, including linear learning courses, live and virtual training sessions, and technical product-focused articles.
• Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases.
• Continuously iterate on content based on customer feedback, product changes, and support insights.

Customer Success Alignment:

• Work closely with Upmarket Customer Success teams to identify gaps in educational resources.
• Spot recurring customer challenges and opportunities for enablement.
• Partner with Premium Support to ensure education reduces friction, accelerates resolution, and drives proactive value.