Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Drive teacher activation, adoption, and ongoing engagement with Newsela products.
Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
Newsela provides authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. Over 3.3 million teachers and 40 million students have registered with Newsela for personalized content that's accessible, aligned to standards, and attached to activities and reporting.
Go deep on critical district workflows to make them smooth, reliable, and lovable
Break big problems into small releases and figure out how to measure what matters, early
Define clear success metrics, design adoption funnels and always be looking for ways to improve adoption, activation, engagement and retention
ClassDojo aims to provide every child globally with an education they love, starting with a communication network. Their app connects K-8 teachers, children, and families, boasting active use in over 95% of US schools and reaching over 50 million children across 180 countries, powered by a talented team of around 250 individuals.
Manage a portfolio of assigned accounts and build long-term relationships.
Provide strategic guidance and ensure customers maximize their ROI.
Identify growth opportunities and negotiate renewal contracts.
Civitas Learning helps colleges and universities apply their vast student data to maximize institutional impact and improve student outcomes. They have an all-in-one Student Impact Platform which creates actionable insights, with adaptable analytics based on models built for each institution and higher education expertise.
You’ll monitor the health of your portfolio and every step of the client life cycle.
You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step.
Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide.
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests.
Identify and cultivate relationships with key decision-makers across districts.
Lead the renewal process with a strategic approach to secure timely contract renewals.
Build comprehensive, data-driven account plans aligning with customer goals.
ClassDojo aims to provide every child on Earth with an education they love. They started by building a powerful network for communication, and their flagship app connects K-12 teachers, children, and families globally; the company consists of a team of around 200 people.
Respond to inquiries from schools and educators promptly via email, phone and text.
Manage and maintain the support inbox, ensuring all queries are handled efficiently.
Identify trends in queries and recommend process improvements to enhance the school and educator journey.
Zen Educate is a high-growth tech startup with a mission to revolutionize how schools find temporary teaching staff. They aim to create a transparent and efficient platform, helping schools save money while empowering teachers to earn more.
Support students struggling with motivation, grades, or payments by helping them problem-solve and stay on track.
Provide timely, resolution-focused support to students, successfully resolving inquiries using Front/HubSpot.
Answer phone calls from current and potential students and respond to inquiries via email, SMS, and social media.
Stepful reimagines allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs, especially for underserved communities, to launch healthcare careers. They partner with healthcare institutions to build talent pipelines and address the growing shortage of allied health workers.
Lead the onboarding process and design journeys that create fast, repeatable wins
Monitor customer health scores and proactively address churn risks
Create and maintain help docs, templates, and internal resources that scale customer education
Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.
Stay closely connected to school partners to support ongoing use of Diffit.
Help partners reach early milestones that set the foundation for long-term adoption.
Proactively check in with partners to understand goals, usage patterns, and opportunities to increase impact.
Diffit is an AI-powered platform helping educators instantly adapt and differentiate instructional resources for all learners. They create tools that save teachers time, support diverse learning needs, and help every student access grade-level material.
Grow our business in priority sectors nationwide, including charter, district, and municipal.
Generate demand and build pipeline through outreach, field events, and marketing support.
Own deals and work them through close, being proactive to grow the business.
Avela is an edtech startup focused on increasing access to high quality education with a common application system for PK-12, working with cities, school districts, and nonprofits to set up enrollment hubs. Their team of about 25 employees across San Francisco and Boston offers a mission-driven work culture with a flexible, semi-remote approach.
Develop & nurture strong relationships with educational institutions.
Meet & exceed sales targets by generating and maintaining a reliable sales pipeline.
Drive lead generation through proactive and independent research efforts.
Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Their mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology.
Build and maintain relationships with key district-level decision-makers.
Create and maintain a robust pipeline, developing tailored account plans.
Inform and adjust your sales strategy by monitoring California's K-12 demographics.
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela, enabling educators to go deep on any subject they choose.
Build a metrics driven solutions architect operating model.
Define the end to end vision of success for Solutions Architects.
Prepare and upskill the SA team to support both SaaS and services based offerings.
MagicSchool is the premier generative AI platform for teachers, empowering educators worldwide. They are a fast-growing company with over 7 million teachers on the platform, fostering a culture built on relationships, trust, communication, and collaboration.
Take ownership of the retention and expansion strategy of the Canvas product lines.
Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
Instructure aims to empower people to grow and succeed through intuitive products. They simplify learning and personal development and inspires people to go further in their education and careers by giving them opportunities to create awesome.
Own and execute strategic account plans focusing on net-new and expansion opportunities.
Drive significant annual expansion revenue through cross-departmental deals.
Build and maintain strong executive-level relationships and pipeline coverage.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Drive new business growth within the education sectors.
Lead, mentor, and coach a small team.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions for over 25 years to promote honesty, consistency, and fairness. They're a global organization with a remote-first culture and team members in over 35 countries.
Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
Build strong working relationships with educators, administrators, and program leaders.
Conduct routine customer outreach to support adoption, usage, and engagement.
Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.