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Customer Success Enablement Strategy:
- Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
- Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles.
- Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities.
Program Design & Delivery:
- Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
- Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences.
- Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows.
Adoption, Retention & Expansion Enablement:
- Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
- Partner with Product and Customer Education to reinforce best practices for ongoing client enablement.
- Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions.
Deel
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, Deel has a team of 7,000 spanning more than 100 countries with a connected and dynamic culture.