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Customer Success Enablement Strategy & Prioritization:
- Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
- Translate CS strategy and quarterly priorities into clear enablement plans and programs
Onboarding, Training & Continuous Learning:
- Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
- Build and maintain ongoing enablement programs that support evolving CS motions and customer needs
AI Enablement & Efficiency:
- Own the CS AI enablement approach: define the AI workflows, standards, and training that make CS faster, more consistent, and more proactive
- Partner with cross-functional teams to embed AI-driven workflows into CS processes and playbooks
Solink
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.