Customer Success Operations
Remote regions
GlobalBenefits
Unlimited PTO
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Scalable Retention Motions:
- Design and implement a zero-touch renewal process for the Digital segment to achieve a 75% or higher automated renewal rate.
- Shift support-heavy tasks out of manual CSM workflows to increase the ARR capacity per rep by at least 30%.
- Partner with RevOps and Marketing to create a seamless digital journey.
Strategic Growth Support:
- Develop the self-serve infrastructure required to support 2x customer growth without requiring a proportional increase in CSM headcount.
- You possess the ability to write the playbook for scalable processes rather than just following existing ones.
- You are highly data-driven and capable of tracking digital engagement metrics to iterate on the customer journey.
MagicSchool
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.