Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. They are a fast growing company that is working towards real social impact.
Lead the onboarding process and design journeys that create fast, repeatable wins
Monitor customer health scores and proactively address churn risks
Create and maintain help docs, templates, and internal resources that scale customer education
Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Take full ownership of customer accounts immediately after contract close
Ensure operational alignment and monitor customer usage and satisfaction
Create repeatable processes that scale across thousands of locations
They use an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build our post‑sales strategy, including defining core CX roles and responsibilities.
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.
Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Lead and optimize onboarding and activation marketing programs that drive account expansion.
Design and execute AI-driven campaigns that customize engagement across the customer lifecycle.
Analyze customer responses to uncover insights and inform messaging, timing, and channel experiments.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering millions of developers worldwide. They are dedicated to remote-first work with a vibrant team and a strong culture of connection and global inclusion.
Own and manage a portfolio of parent enterprise accounts.
Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.
Design and launch a Weekly Customer Signal Digest, define clear “ready for expansion” indicators, and create tiered customer segmentation.
Pull, normalize, and analyze data, build a usage forecasting model, and ensure insights are explainable.
Design and automate digital expansion programs, build automated routing logic, and build automated customer summaries.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead customer transformation & executive value conversations.
Ensure defensible measurement & analytical rigor.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and automate conversations. They are recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.