Customer Success Transformations Lead
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Build and scale the function responsible for delivering measurable business impact.
- Lead the Business Value and Transformation capability.
- Deepen renewal and expansion outcomes through value definition.
Key Responsibilities:
- Build, lead, and scale the Business Value team from 3 to ~7 by year-end.
- Set standards for value methodology, analytical rigor, and technical credibility.
- Create repeatable frameworks and operating rhythms for scalable value delivery.
Required Qualifications:
- 8+ years in consulting, customer success, or value-focused roles.
- Proven experience building and scaling teams.
- Strong fluency in statistics, experimentation, and impact measurement.
Cresta
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and automate conversations. They are recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.