Customer Success Enablement Manager

Scalable Program Design:

• Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers.
• Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.

Data-Driven Insights:

• Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution.

Cross-Functional Readiness:

• Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.
• Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.