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About This Role:
- Prepares global Customer Care teams.
- Supports patients and accounts with empathy and excellence.
- Supports a global Customer Care organization operating across five countries.
Essential Duties and Responsibilities:
- Run the full new-hire program end-to-end.
- Coordinate and facilitate multiple trainings; use approved AI tools.
- Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders.
What’s In It for You:
- Chance to shape the customer experience.
- Use your creativity to design engaging training experiences.
- High‑impact opportunity elevates skills of customer care team members worldwide.
IRhythm
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information.