Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
Ensure team members are working efficiently and in a collaborative manner, supervising the accurate execution of end-to-end project-related tasks.
Create and execute improvement plans for underperforming team members.
M3 is a Japanese global leader providing technological and research solutions to the healthcare industry. They operate in the US, Asia, and Europe with over 5.8 million physician members globally and was ranked in Forbes’ Global 2000 list in 2020.
Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities.
Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets.
Serve as the primary escalation point for complex customer issues, coordinating with Product, Engineering, and other teams to deliver resolutions.
Everway (formerly n2y/Texthelp) is a global company that provides Neurotechnology software, which helps transform the way people understand and are understood. They have over 500 team members spanning seven countries and pride themselves on their core values that are embedded within their culture.
Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Oversees daily operations of the Care Management unit and ensures process implementation.
Facilitates staff development, provides regular performance feedback, and identifies areas of improvement.
Evaluates performance metrics, supports staff in care planning, and promotes interdisciplinary collaboration.
Capital Blue Cross promises to go the extra mile for our team and our community. They offer a caring team of supportive colleagues and invest heavily in training and continuing education. Employees consistently vote them one of the “Best Places to Work in PA.”
Drives AI-enabled improvements in customer success operations and enhances overall productivity.
Leads a global team to harness data, technology, and emerging AI capabilities.
Collaborates with various teams to integrate intelligent workflows and gain actionable insights.
Jobgether is a platform connecting job seekers with companies using AI-powered matching. They focus on quick, objective, and fair application reviews to identify top candidates.
Provide hands-on coaching and feedback to increase the capabilities and performance of your team.
Coach, develop and motivate your team to meet and exceed sales and productivity targets
A Place for Mom is the leading platform guiding families through every stage of the aging journey. Their teams have helped millions of families find care that fits their needs with free, personalized support while connecting caregivers and their loved ones to vetted providers.
Oversee and manage a team of outreach and intake associates including training, onboarding and people management.
Ensure compliance with client and CMS standards across all workflows, ensuring quality of each caller interaction in alignment with Isaac Health’s standards.
Manage service level agreements (SLAs) and performance metrics including managing individual campaign staffing and reporting on KPIs.
Isaac Health aims to improve brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide services to more patients and families across the US.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Aledade, a public benefit corporation, empowers independent primary care, and is the largest network of independent primary care in the country. They help practices, health centers and clinics deliver better care to their patients and thrive in value-based care, with a collaborative and inclusive remote-first culture.
Participate in efforts to improve overall performance.
Supervise and manage overall contact center operations.
Reinforce training and coaching contact center agents.
TBS Investment & Management Company is seeking a Remote Call Center Supervisor. We value excellent communication skills, supervisory experience, and a drive to bring excellence to the operating environment.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own agent outcomes for strategic accounts end-to-end.
Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix
Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute
Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. They are a small, distributed team that punches way above their weight; building leverage into everything they do.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Develop and execute a comprehensive enablement strategy for Sales teams.
Collaborate with sales leadership to create training that aligns with sales competencies.
Monitor and analyze the effectiveness of enablement initiatives and use data to optimize sales effectiveness.
Glean is the Work AI platform that helps everyone work smarter with AI. Glean has over 1,000 employees in more than 25 countries and is committed to an inclusive and diverse company culture.