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US

  • Drives AI-enabled improvements in customer success operations and enhances overall productivity.
  • Leads a global team to harness data, technology, and emerging AI capabilities.
  • Collaborates with various teams to integrate intelligent workflows and gain actionable insights.

AI Data Technology Analytics Workflow Automation

20 jobs similar to Principal Business Operations

Jobs ranked by similarity.

$125,000–$135,000/yr
US

  • Identify and prioritize opportunities to apply agentic AI and workflow automation across business functions.
  • Partner with teams to map current processes and reimagine them through AI-enhanced workflows.
  • Implement and customize autonomous agent platforms and orchestration tools (without needing to build models from scratch).

MedeAnalytics is an innovation-focused company that has been working to reimagine healthcare through data for three decades. They leverage AI and data to deliver actionable insights to support payers, providers, employers, and public entities navigating healthcare.

Canada US

  • Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
  • Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
  • Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.

Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.

  • Map the customer journey and identify where AI can have the highest impact.
  • Build and test workflows using low-code/no-code tools, integrating LLMs to automate tasks.
  • Reduce manual ticket volume and transform support interactions into revenue opportunities.

Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.

$50,800–$82,825/yr
Global

  • Define and prioritize product roadmaps and user stories.
  • Collaborate with engineering and design teams to prototype, test, and deploy AI product capabilities.
  • Develop product marketing assets, including messaging, demos, and screencasts to drive adoption.

They are a company using an AI-powered matching process to ensure job applications are reviewed quickly and fairly. They identify top-fitting candidates to share with hiring companies who manage the final hiring decisions.

$114,300–$188,600/yr
North America Canada Unlimited PTO

  • Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
  • Help drive the operational cadence of various businesses and functions.
  • Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

US Canada

  • Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes.
  • Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements.
  • Own end-to-end delivery on multiple client engagements involving AI-enabled solutions, from discovery through launch and sustained adoption.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. Humans are the most valuable resource, and they only grow by hiring people who push them forward.

Europe

  • Drive customer adoption of the platform and its tools across Western Europe.
  • Administer onboarding and enablement tactics while advising on best practices.
  • Analyze product usage and performance to identify and resolve friction points.

Jobgether is an AI-powered platform that connects job seekers with employers. They focus on ensuring applications are reviewed quickly, objectively, and fairly against core requirements.

$206,000–$276,000/yr
US

  • Drive the vision and roadmap for a Customer Service and Operations Platform.
  • Lead the discovery and implementation of process improvements and automation opportunities.
  • Identify high-impact use cases for generative and predictive AI.

EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and also enables companies to manage their food spend in a single, customizable platform.

North America

  • The Customer Success Manager acts as an advocate for customers.
  • You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
  • Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

$120,000–$150,000/yr
US

  • Lead and manage AI program execution and data creation projects.
  • Translate complex objectives into clear milestones and measurable impact.
  • Conduct regular spot checks and quality reviews of output to ensure data meets client standards.

SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. They specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses.

Asia

  • Oversee APAC and Japan for the new global AI Advantage team.
  • Run intensive, on-site Vision-to-Prototype engagements with C-level executives, defining ServiceNow strategy and prioritizing high-value use cases.
  • Orchestrate cross-functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.

US

  • Build and develop relationships with senior executives in business and IT.
  • Identify critical needs of customers and mapping appropriate resources cross-functionally.
  • Lead the new customer onboarding program and work with core Snorkel AI technical teams.

Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They are on a mission to democratize AI by building the definitive AI data development platform.

US Unlimited PTO

  • Own the North American revenue number, forecasting, and pipeline strategy.
  • Recruit, train, and retain top-tier Enterprise Account Executives.
  • Engage in multi-stakeholder sales cycles to close complex deals.

Jobgether is a platform that helps connect job seekers with employers. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Brazil

  • Proactively manage customer health through targeted engagement.
  • Accelerate product adoption and communicate clear ROI.
  • Cultivate and grow customer relationships through strategic advice.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Europe

  • Manage complex, cross-functional projects for various services.
  • Partner with product and sales teams to ensure seamless delivery plans.
  • Refine project management processes to enhance operational excellence.

Jobgether is a platform that uses AI to match candidates with jobs. We are committed to a collaborative and innovative work environment, valuing inclusivity in recruitment and equal opportunity.

Global

  • Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
  • Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
  • Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.

Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.

$140,000–$155,000/yr
US

  • Conduct deep-dive analyses to quantify toil, friction, and bottleneck costs.
  • Design, implement, and test the future-state, AI-first architecture.
  • Identify, define, champion, and help implement practical use cases for AI and automation.

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data and delivers it to public safety agencies. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.

US

  • Act as a principal strategic partner to Ariana (Director of Sales Ops) and senior GTM leadership, operating as a high-leverage IC across the Sales Ops org.
  • Drive strategic projects that span across multiple product lines, including initiatives to build a multi-product selling motion and expansion into new verticals.
  • Partner with Sales, Marketing, Finance, and Operations to align on go-to-market strategy, planning, and execution.

Brightwheel's vision is high quality early education for every child. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

US

  • Shape infrastructure that drives user and business operations.
  • Collaborate with tech leaders to enhance product journeys.
  • Influence internal & external customer experiences significantly.

Jobgether focuses on connecting job seekers with companies using AI-powered matching. They ensure applications are reviewed quickly and objectively, sharing top candidates with hiring companies. They use AI tools to support the hiring process but emphasize final decisions are made by humans.

$120,000–$140,000/yr
US

  • Own the strategy, commercialization, and end-to-end execution of custom and value-added professional services.
  • Lead the design, pricing, and launch of new service offerings, partnering closely with Sales.
  • Lead, mentor, and develop a high-performing Professional Services organization.

Actabl is transforming hotel operations through purposeful innovation. Their integrated software products empower over 10,000 hotel properties worldwide with the insights and tools needed to thrive in an evolving industry landscape. They invite talented SaaS professionals to join their mission of empowering the people who power hospitality by enabling excellence in hotel management.