Agent Enablement Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Accountabilities:
- Leading and developing a team of Performance Specialists for Agent Enablement & Vendor Operations.
- Owning the strategy for coaching frameworks and performance improvement initiatives.
- Collaborating with BPO leadership on performance expectations and improvement plans.
Requirements:
- 5+ years in BPO/contact center operations, including 3+ years in a leadership role.
- Experience in agent performance enablement and behavior-change programs.
- Strong analytical skills with experience in performance metrics and BI tools.
Columbia General
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.