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See allRole & Responsibilities:
- Design, configure, and deploy CCaaS and UCaaS.
- Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products.
- Partner with Onboarding Managers to execute technical onboarding for new credit union clients.
Required Responsibilities:
- 4+ years of hands-on experience in telephony engineering.
- Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing.
- Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss.
Preferred Qualifications:
- Experience integrating AI-powered voicebots or conversational IVR systems.
- Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink).
- Experience supporting multi-language (English/Spanish) telephony deployments.
Eltropy
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Eltropy is an equal opportunity employer, but the company size is not mentioned in the job description.