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Accountabilities:
- Follow through on issued quotes to secure signed contracts
- Process Letters of Authorization (LOA) for phone number porting
- Conduct Discovery Calls to understand the client’s organizational structure
Responsibilities:
- Conduct guided walkthroughs and training sessions for customers
- Document implementation details clearly for internal coordination
- Address initial post-go-live questions related to call quality and feature configuration
Requirements:
- Exceptional customer-focused communication skills to explain technical concepts clearly
- Strong understanding of VoIP technologies and Hosted PBX features
- Comfortable conducting live virtual training sessions using tools like Zoom or Microsoft Teams
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