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North America Canada

  • Provide guidance to engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through attention to detail on project execution.
  • Resolve delivery challenges quickly and effectively to minimize impact on budget and timelines while maintaining customer satisfaction.

Project Management Consulting Stakeholder Management IT Operations

20 jobs similar to Senior Manager, Expert Services

Jobs ranked by similarity.

North America

  • Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
  • Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
  • Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$145,000–$190,000/yr
US Canada 4w PTO

  • Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
  • Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
  • Operate effectively in ambiguous, fast-changing environments, bringing structure, clarity, and momentum where requirements or paths forward are not fully defined.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. They empower over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.

US

  • Lead and manage a team of Project Managers responsible for executing Day‑1 implementation projects.
  • Ensure overall successful delivery of all assigned Day‑1 implementation projects.
  • Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment.

NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known as an innovation powerhouse that excels in AI, cloud and digital.

$75,000–$120,000/yr
US

  • Executes IT transition and transformation activities for Managed Services.
  • Manages project scope, work plan, resources, timeline, and deliverables.
  • Keeps project team and leadership updated on project status and risks.

Ahead builds platforms for digital business by weaving together cloud infrastructure, automation, analytics, and software delivery. They help enterprises deliver digital transformation and prioritize creating a culture of belonging, where all perspectives are valued; they are an equal opportunity employer.

$131,000–$205,000/yr
US Unlimited PTO 11w maternity 4w paternity

  • Lead, coach, and develop Service Delivery Managers across multiple regions.
  • Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
  • Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.

Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.

Global

  • Build strategic roadmaps, designing end-to-end delivery cycles for scalable execution plans.
  • Navigate risks and dependencies, proactively identifying bottlenecks to ensure seamless delivery.
  • Sync with stakeholders, translating complex milestones into recommendations for executives.

Gratia aims to transform talent's potential into global careers with development and tech platforms, addressing the gap between companies and experts for tangible outcomes. While the employee count is not specified, the company seems to foster a collaborative environment.

$105,000–$115,000/yr
US 3w PTO

  • Recommending and delivering solutions that meet customer needs.
  • Preparing and executing workshops to promote process standardization and efficiencies.
  • Providing advisory and Implementation services and solutions, including platform configuration and training.

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

$89,865–$155,767/yr
US 3w PTO

  • Lead end to end project lifecycle, including planning, execution, monitoring, and delivery.
  • Build and manage project plans, timelines, milestones, dependencies, and resource requirements.
  • Communicate project updates, impacts, and decisions to stakeholders and executive leadership.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.

Global Unlimited PTO

  • Lead a team of Engagement Managers focused on Professional Services consultative selling.
  • Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA).
  • Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes.

GitLab is the intelligent orchestration platform for DevSecOps. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: they embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

  • Oversee successful delivery of complex client implementations.
  • Ensure operational excellence and continuous improvement.
  • Provide leadership to managers and senior-level professional staff.

Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.

Europe 5w PTO 26w maternity 4w paternity

  • Empowering your team to proactively identify and solve delivery bottlenecks.
  • Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
  • Working alongside Sales to position Wrike’s services as a competitive advantage.

Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.

Global

  • Act as the primary client-facing lead and own end-to-end delivery.
  • Coordinate internal teams and manage risks, dependencies, and escalations.
  • Define delivery structure, processes, tracking, and reporting.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. It retains nearly 1000 full-time professionals, and their culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed.

US

  • Lead strategic IT projects enhancing service delivery.
  • Collaborate with business leaders to identify tech needs.
  • Manage cross-functional teams ensuring project success.

Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.

$105,000–$120,000/yr
US

  • Serve as a customer’s go-to technical advisor, owning day-to-day project management and escalation.
  • Act as the subject matter expert of the relationship and understand all facets of the partnership.
  • Manage the overall project charter, collaborating with stakeholders to deliver world class solutions and experiences.

Branch empowers workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free financial services. They're committed to building and delivering more inclusive, transparent, and frictionless financial products, valuing a diversity of opinions and working styles.

  • Help clients achieve their goals with IT Service Management.
  • Leverage project management skills and SaaS solutions experience.
  • Deliver high-value consulting services to diverse clients.

TeamDynamix provides IT Service Management and Project Portfolio Management tools to help clients achieve their goals. They are a fast-growing team looking for passionate individuals to make an impact.

US

  • Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
  • Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
  • Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.

Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.

US

  • Directs all phases of programs from inception through completion.
  • Acts as primary customer contact for program activities, leading program review sessions.
  • Manages programs of size and complexity, and supervises technical personnel.

GovCIO transforms government IT by delivering innovative IT services and solutions. They are building a workforce that fuels this mission and changing the face of government IT.

US Unlimited PTO

  • Lead and oversee IT integration projects from start to finish.
  • Ensure projects are delivered on time and within budget.
  • Manage stakeholder expectations and influence outcomes.

Kobie is a loyalty solutions provider, delivering end-to-end solutions designed to enable customer experiences for successful brands. Named a Top Workplace in the USA, Kobie fosters a collaborative, growth-focused culture where teammates' passion and expertise drive their mission.

US

  • Own contribution margin performance across the state project portfolio.
  • Ensure consistent, on-time, on-budget delivery across all state projects.
  • Manage and develop a cross-functional delivery team including delivery managers, project managers, software engineers, interoperability analysts, and QA engineers.

Altarum's Public Health Technology division builds and operates the data systems that state health departments rely on to protect their communities. They are a nonprofit with expertise, trusted government relationships, and a work portfolio that impacts public health outcomes.

$185,000–$195,000/yr
US

  • Lead 8-10 critical Focus Initiatives from discovery through execution, staying outcome obsessed to ensure we deliver the intended business value.
  • Orchestrate alignment across a senior stakeholder base, using candor and expertise to clarify goals and drive decision-making.
  • Apply systems-level thinking to identify "unknown unknowns" and mitigate risks early, ensuring our fastest-moving projects stay on the rails without slowing down.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application, protecting 4M+ endpoints and 7M+ identities worldwide.