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Delivery Oversight:
- Ensure timely, high-quality delivery of implementation projects.
- Be the point of contact for delivery questions from stakeholders or customers.
- Ensure operational excellence through attention to detail on project execution.
People Management:
- Serve as a mentor to team members.
- Determine training requirements for the team.
- Conduct performance reviews of the team using KPI results.
Qualifications:
- 5+ years of leadership experience in a professional services organization.
- 10+ years of consulting experience for complex, global organizations.
- Proven ability to influence and consult on IT Operations and/or Digital Transformations.
ServiceNow
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.