Engagement Manager

Engagement Ownership, Scoping, & Delivery:

• Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
• Lead pre-sale discovery and scoping, including requirements clarification, delivery approach definition, risk assessment, and high-level solution validation (in partnership with Account Executives and Sales Engineers).
• Develop delivery plans, timelines, and resourcing models that balance customer goals, product constraints, and internal capacity.

Project Management:

• Select and apply the appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on the customer's context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain an up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies), and change log.

Customer & Stakeholder Management:

• Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
• Partner with Sales on deal shaping, including scope refinement, sequencing recommendations, and delivery risk mitigation.
• Clearly articulate commercial, operational, and technical tradeoffs to executive stakeholders.