Implementation Consultant

Client Onboarding and Implementation:

• Own the successful execution of implementation projects for new and existing customers.
• Collaborate with customers to gather requirements and align on the solution design.
• Serve as a product expert to customers and internal teams.

Project Management & Coordination:

• Define, maintain, and track project timelines to ensure on-time implementations.
• Maintain clear project documentation and updates to keep all teams aligned.
• Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication.

Process Improvement and Client Success:

• Regularly evaluate and refine the implementation process to improve efficiency and client outcomes.
• Contribute towards best practice development and implementation across the team.
• Serve as the primary project escalation point of contact.