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About the Job:
- You will lead post-sale success and retention efforts for Ascertain’s most important partners.
- This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting.
- You will own end-to-end customer success after the initial sale.
What You'll Do:
- Own the Client Relationship: Serve as the primary client lead during implementation.
- Lead Solution Deployments: Oversee customer onboarding with clear project plans, milestones, and risk mitigation.
- Leverage Impact Metrics: Use established KPIs to demonstrate ROI and support customer expansion strategies.
What You'll Need:
- 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments
- 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery
- Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
Ascertain
Ascertain is building AI agents to automate the administrative work that burdens care teams. They are in major health systems and large specialty groups, saving hundreds of staff hours every week.