Lead the implementation experience for add-on customers.
Identify and mitigate risks throughout the implementation project.
Collaborate with customers to understand needs and build a project schedule.
RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.
Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.
Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.
Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Own the successful execution of implementation projects.
Collaborate with customers to gather requirements and align on the solution design.
Serve as a product expert to customers and internal teams.
Radicle Health offers human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They have a home for mission-driven products that support organizations in delivering essential services, where teams learn from each other and test ideas faster.
Lead the implementation experience for add-on customers.
Identify and mitigate risks throughout the implementation project.
Keep customers informed about the progress of their implementation.
RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.
Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Own the end-to-end success of complex, multi-product customer implementations.
Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
Serve as the primary delivery leader for enterprise customers throughout the implementation and facilitate executive-level conversations.
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Be a Procurify product expert and the main point of contact for onboarding clients.
Build strong client relationships and project manage the implementation process.
Understand client business requirements and support technical configuration and workflows.
Procurify is an AI-enhanced procurement and AP automation platform for the mid-market, making it easy for organizations to take control of spend and save money. As a remote-first company, they are trusted by hundreds of companies around the world.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Collaborate with sales and client success teams for efficient client handoff.
Rundoo helps clients from initial sign-up to steady-state and fully transitioned to general support. It is a fast-paced startup where employees thrive and grow with the company.
Define and evolve Freshpaint’s implementation philosophy and service tiers.
Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers.
Act as executive sponsor for strategic or high-risk implementations.
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). They have raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Lead business decision meetings as the SME and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
Intradiem is a technology company on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They have a "people-first" approach, treating employees and customers with dignity and respect with a family-first culture.
Be the primary face to the client during the implementation process
Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
Create and maintain a detailed project plan and open items log for project monitoring purposes
SmithRx is a rapidly growing Health-Tech company aiming to disrupt the Pharmacy Benefit Management (PBM) sector. They have a mission-driven and collaborative culture that inspires their employees to do their best work and are guided by their company values: Integrity, Courage, and Together.
Oversee customer implementations, ensuring delivery aligns with forecasts and meets commitments.
Lead and scale a team of delivery professionals, mentoring the next generation of leadership.
Build strong relationships with stakeholders and operate as the senior-level escalation point.
LeanTaaS creates software solutions, combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million and has been named among the top 100 AI companies in the world.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Lead end‑to‑end implementation cycles, including discovery, data readiness, configuration, integration, UAT, go‑live, and post‑launch transition.
Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. They bring together an AI-powered platform with best-in-class expertise, serving over 85 health plans and 270 million lives.
Lead end to end implementation projects with clients, from sales handoff through user testing and post-go-live.
Become a Vesta product expert, understanding the nuances of how the product supports customer’s needs.
Collaborate with cross-functional teams to ensure the delivery of the right expectations and solutions for clients.
Vesta is rebuilding the mortgage LOS from the ground up with an AI-augmented platform, creating a fully automated mortgage lending process. They have raised $55M from top tier investors and value humility, empathy, self-awareness, and an orientation towards action in their team.
Scale a clinical training program tailored for virtual clinicians.
Help design engaging, evidence-based training materials, including presentations, manuals, videos, and e-learning modules.
Implement processes for competency assessments, skills validation, and continuing education.
Sprinter Health aims to dramatically expand access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They are building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US, with a team of technologists, clinicians, and operators.