Support Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals.
Drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture.
Build and lead teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management. They have surpassed $400M in ARR and have over 180,000 businesses trusting their products.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Collaborate with sales and client success teams for efficient client handoff.
Rundoo helps clients from initial sign-up to steady-state and fully transitioned to general support. It is a fast-paced startup where employees thrive and grow with the company.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Manage, mentor, and coach a team of Product Solutions Associates.
Oversee the portfolio of customer implementations and serve as the primary escalation point.
Transition early-stage processes into robust, scalable systems.
EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. As one of the fastest-growing vertical SaaS companies, EvenUp is backed by top VCs and seeks collaborative individuals to have a lasting impact.
Own the end-to-end success of complex, multi-product customer implementations.
Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
Serve as the primary delivery leader for enterprise customers throughout the implementation and facilitate executive-level conversations.
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.
Translate defined business solutions into structured, sequenced technical execution plans.
Own end-to-end technical delivery on enterprise accounts (configure, deploy, test, iterate).
Design and implement complex builds across Core and AI products.
They are introducing technology to the moving industry, which was previously untouched by software. At Supermove, they are building an enduring and iconic company with a smart and action-oriented team.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Define Technical Strategy: Own the long-term technical roadmap for the web presence.
Architect Scalable Systems: Lead the transition to a headless CMS/Framer-driven ecosystem.
Drive Technical Excellence: Ensure a modern, lightweight, and debt-free technology stack.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of the execution plans.
Proven program management experience standing up and running integrated, cross-functional program plans in complex environments.
Translate analyses into tangible guidance and expectations to be incorporated into the organization’s annual operating plan (AOP) and new year readiness processes.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Provide strategic and technical leadership across multiple projects.
Define and communicate a clear technical vision, ensuring best practices.
Serve as a trusted advisor to senior stakeholders, translating business objectives.
Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. Our team of 500 experts in 20+ countries is trusted by leading enterprises to deliver enduring impact with complex digital problems.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Own the end-to-end sales strategy for Professional Services and Customer Success.
Develop, shape, and close business-led and technology-led transformational services engagements.
Recruit, develop, and lead a high-performing GTM team with a relentless focus on coaching.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead the onboarding process for new clients, ensuring a smooth implementation.
Collaborate with customers to customize the Numa platform to their needs.
Provide comprehensive training to customers on using Numa's software.
Numa is a fast-growing automotive software company, recognized on the Inc. 5000 list for three years. We transform dealership operations by integrating AI into customer interactions. Numa is backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, having raised $50M and experiencing rapid scaling, fostering innovation and growth.
Lead and develop a team of Solutions Architects, driving Webflow adoption and expansion through strategic guidance.
Coach and develop Solutions Architect ICs, helping them grow their technical expertise and customer engagement skills.
Partner closely with Sales, Customer Success, and Product teams to identify friction points and advocate for customer needs.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. They empower teams to design, launch, and optimize for the web without barriers, serving entrepreneurs to global enterprises, with a future-oriented and collaborative culture.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Shape and execute the long-term engineering strategy for PatternBuilder Document Automation initiatives.
Manage and mentor Engineers and Technical staff, fostering a culture of trust and collaboration.
Partner with Product Management and Design to define priorities and ensure strategic alignment across departments.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors, they’re one of the fastest-growing scale-up SaaS companies in the world building category-defining technology with world-class people, processes, and products.
Independently manage the delivery of complex client implementations from kickoff through completion.
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
Serve as the primary execution and coordination point between clients, partners, and internal project teams.
Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.
Move the team from idea to validated learning in days, not weeks - ship experiments quickly, measure ruthlessly, and help us decide what's worth building further
Partner across product domains to unblock activation challenges that no single team owns - connect the dots between signup, onboarding, charting, and beyond to create frictionless experiences
Lift the team's AI literacy and development velocity by modeling how to use generative tools in your workflow and teaching others to do the same
Jane is a high-growth SaaS company that builds products and tools for clinics to run their businesses, care for patients, and grow their communities. The company has over 700 employees working remotely across Canada, the US, and the UK and embraces the possibilities of AI.